Shipping 

 
Standard shipping cost Australia wide is $15.00 for all orders under $150.00. Shipping is free for orders over $150.00. Orders are shipped via Startrack Express with an estimated delivery time frame of 2 – 7 business days, depending on your location.

Shipping times make take longer for some regional areas.

Order Tracking

When your order has shipped you will receive an email notification providing the Startrack Express tracking number so you can track your purchase.

Important Information

  • All orders are dispatched from our warehouse in Goulburn, New South Wales.
  • The warehouse is closed on New South Wales public holidays and from the 21st of December 2016 to 8th of January 2017.

Contact Us

If you have any questions about your delivery, please email us on [email protected] or call us on toll free 1800 026 382. International customers can please call +61 2 48 222 933.

Baxter Boots & Shoes office hours are Monday-Thursday 8:30am – 4:30pm and Friday 8:30am – 4:00pm.


Refunds & Exchanges

 

To make things easy we offer refunds rather than exchanges.

That way you can re-order what you require at any time. Go to www.baxterfootwear.com.au and begin a new order.

How to return your boots

We provide free returns for all our Australian customers. International customers will need to send back at their cost.

If the boots you receive aren’t what you were after in terms of size, colour or fit, send the boots back to us in their original unworn condition (when you try them on, please do it on carpet), with original tags attached, in the original unmarked shoe box within 30 days and we will refund the original purchase price.

Contact our customer service team by email [email protected] for return shipping details and a copy of return form.

Return your boots including our return form via Australia Post using our details provided (Australian Customers).

Returns take approximately 5 – 7 business days to reach our warehouse.

When will you receive your refund?

You will receive a full refund to your credit card or PayPal account within 5 business days of your boots being received at our warehouse.

Important to know

  • You have 30 days from the day your item is shipped to initiate a return with us.
  • Items purchased online at baxterfootwear.com.au cannot be returned at any of retail stockists. They must be returned directly to our Goulburn warehouse as outlined above.
  • We only accept returns for items purchased at baxterfootwear.com.au
  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused.
  • A refund will be issued for the purchase price to the credit card or PayPal account that you used to make the purchase within 5 business days.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit. 

Warranty Claims

 

ONLINE

If you believe there is a fault with your boots and that you purchased online at www.baxterfootwear.com.au more than 30 days ago then please contact our Customer Service team via email [email protected] or call us on toll free 1800 026 382. International customers can please call +61 2 48 222 933.

RETAIL STOCKIST

If you believe the footwear you have purchased from one of our retail stockists contains a manufacturing fault please return the footwear to the place of purchase for assessment together with your original purchase receipt. The retail stockist will contact us on your behalf.

 

ASSESSMENT

When boots are received at our warehouse we will perform an assessment. Warranty for the boot will cover footwear on the following conditions:

  • The footwear contains a manufacturing fault that makes the product unsuitable for the purpose for which the boot was intended.
  • The footwear has not been subjected fair wear and tear.
  • This warranty is void if the footwear is used in a way which causes or has caused damage to them beyond normal wear and tear. This includes, exposing the product to corrosive materials that may cause the materials in it to break down.