We have always prided ourselves on our commitment to quality and customer service.

CONTACT

If you have any questions about your delivery, please email us on enquiries@baxterfootwear.com.au or call us on toll free 1800 026 382.

International customers can please call +61 2 48 222 933.

Baxter Boots & Shoes office hours are Monday-Thursday 8:30am – 4:30pm, Friday 8:30am – 4:00pm.

SHIPPING

Standard shipping cost Australia wide is $15.00 for all orders under $150.00. Shipping is free for orders over $150.00.

Orders will be dispatched with 5 days from receipt of order.
Estimated delivery time frame for orders in Australia is 3 – 7 business days, depending on your location.

Shipping times make take longer for some regional areas.

International shipping cost is $60.00 AUD. Please note, additional duties, taxes, brokerage charges or other charges may be imposed by the destination country.

ORDER TRACKING
When your order has shipped you will receive an email notification providing the tracking number so you can track your purchase.

Important information

  • All orders are dispatched from our warehouse in Goulburn, New South Wales.
  • The warehouse is closed on New South Wales public holidays.

RETURNS + WARRANTY

If you need to return your boots for any reason, please contact our office via enquiries@baxterfootwear.com.au for return instructions.

RETURNING YOUR BOOTS
Please send boots back to us in their original unworn condition (when you try them on, please do it on carpet), in the original unmarked shoe box, within 30 days and we will exchange or refund the original purchase price less shipping.

Returns take approximately 5 – 7 business days to reach our warehouse.

When will you receive your refund or exchange?
You will receive a full refund to your credit card, PayPal or Afterpay account within 5 business days of your boots being received at our warehouse.

Exchanged items will be dispatched within 5 business days of your boots being received at our warehouse.

Important to know

  • You have 30 days from the day your item is shipped to initiate a return with us.
  • Items purchased online at baxterfootwear.com.au cannot be returned at any of our retail stockists. They must be returned directly to our Goulburn warehouse as outlined above.
  • We only accept returns for items purchased at baxterfootwear.com.au
  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused.

WARRANTY CLAIMS
Online
If you believe there is a fault with your boots and that you purchased online at www.baxterfootwear.com.au more than 30 days ago then please contact our Customer Service team via enquiries@baxterfootwear.co.au or call us on toll free 1800 026 382. International customers can please call +61 2 48 222 933.

Retail Stockists
If you believe the footwear you have purchased from one of our retail stockists contains a manufacturing fault, please return the footwear to the place of purchase for assessment together with your original purchase receipt. The retail stockist will contact us on your behalf.

Assessment
When boots are received at our warehouse, we will perform an assessment. Warranty for the boot will cover footwear on the following conditions:

  • The footwear contains a manufacturing fault that makes the product unsuitable for the purpose for which the boot was intended.
  • The footwear has not been subjected fair wear and tear.
  • This warranty is void if the footwear is used in a way which causes or has caused damage to them beyond normal wear and tear. This includes, exposing the product to corrosive materials that may cause the materials in it to break down.

SIZING

Please see below a helping guide on how to measure your feet length and circumference.

HOW TO MEASURE YOUR LENGTH (HEEL TO TOE)
Step 1
Take a blank paper down to the floor (hard surface). Place your foot firmly on top of the piece of paper.

Step 2
Make a mark with a pencil at the highest point of the toe and deepest point of the heel.

Step 3
Use a ruler to measure the heel-to-toe length you marked. You can use inches or centimetres. Then compare with the fitting measures indicated below or on the product page.

HOW TO MEASURE YOUR CIRCUMFERENCE
Place a fabric tape measure under your foot (wearing socks preferably) and wrap it around the widest part of your foot. This is a slight diagonal from around the ball joint to the outside of your little toe joint. You can use inches or centimetres. Then compare with the fitting measures indicated below or on the product page.

BOOT CARE

BOOT CARE
Our boots are designed to look great even after years of wear with minimal care, giving the boots a unique look with every scuff.
Whether you need to polish out small imperfections in the leather or looking to restore to the original shine from months of wear just follow these quick and simple steps for our boot maintenance:

Smooth leather upper
Footwear needs to have dust and grime removed with a lightly dampened cloth or sponge and then leave to dry naturally. Once dry, apply polish, leave polish to dry then buff with a soft brush or cloth. We recommend a cream polish and conditioner.

Suede leather upper
Apply a waterproofing agent before wearing. To clean, use a wire brush, specially manufactured for use on footwear to restore the grain of the leather. Always re-apply water proofing agent after cleaning.

Oil kip leather upper
Using a clean cloth, apply a cleaner that’s suitable for use on oily or waxy leather. We recommend Dubbin polish, as other heavier conditioners can alter the depth of colour of the oil kip.

Wipe off excess and allow to dry. When completely dry apply a water proofing agent to help protect against stains.

Rubber upper
We do not recommend rubber boots be left in direct sunlight for extended periods of time as this can affect the quality of the rubber which can lead to rubber cracking or leaking.

SOLE CARE
Leather sole
Leather soles are very easily damaged by heat, leaving your boots in front of heaters, open fires etc, can very easily ruin your soles. Heat should be avoided whether the boots are wet or dry. Heat applied to leather soled footwear causes the sole to become a tarry mass which, on cooling, becomes hard and brittle. This greatly reduces the durability of the sole.

Damp soles should be allowed to dry out slowly in a well-ventilated place that is not warmer than a normal living room. One safe way to assist the drying out of very wet shoes is to take up excess moisture by stuffing them with dry newspaper for a few hours or overnight.

Leather soled footwear is best used as a dress option. Continual use in damp or wet conditions will weaken sole material.

Additionally, we do not recommend excessive wear on concrete surfaces with leather soles. It is always a good idea to repair your boots in good time before the wear extends to the last

Rubber Soles and Cork Gristle Soles
These soles need no maintenance.They are hardwearing and last for years.

Note
Do not overload your boots with conditioner – if you like to clean every week, please only use the polish/ conditioner once a month as the leather still needs to breath.

WHOLESALE

For any wholesale enquiries please contact the Head Office.

enquiries@baxterfootwear.co.au or call us on toll free 1800 026 382 or or (02) 4822 2933.

When faster fashion means disposable footwear, Baxter lasts the distance.