Returns & Warranty

If you need to return your boots for any reason, please contact our office via for return instructions.


Please send boots back to us in their original unworn condition (when you try them on, please do it on carpet), in the original unmarked shoe box, within 30 days and we will exchange or refund the original purchase price less shipping.

Returns take approximately 5 – 7 business days to reach our warehouse.

When will you receive your refund or exchange?
You will receive a full refund to your credit card, PayPal or Afterpay account within 5 business days of your boots being received at our warehouse.

Exchanged items will be dispatched within 5 business days of your boots being received at our warehouse.

Important to know

  • You have 30 days from the day your item is shipped to initiate a return with us.
  • Items purchased online at cannot be returned at any of our retail stockists. They must be returned directly to our Goulburn warehouse as outlined above.
  • We only accept returns for items purchased at
  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused.


If you believe there is a fault with your boots and that you purchased online at more than 30 days ago then please contact our Customer Service team via or call us on toll free 1800 026 382. International customers can please call +61 2 48 222 933.

Retail Stockists
If you believe the footwear you have purchased from one of our retail stockists contains a manufacturing fault, please return the footwear to the place of purchase for assessment together with your original purchase receipt. The retail stockist will contact us on your behalf.

When boots are received at our warehouse, we will perform an assessment. Warranty for the boot will cover footwear on the following conditions:

  • The footwear contains a manufacturing fault that makes the product unsuitable for the purpose for which the boot was intended.
  • The footwear has not been subjected fair wear and tear.
  • This warranty is void if the footwear is used in a way which causes or has caused damage to them beyond normal wear and tear. This includes, exposing the product to corrosive materials that may cause the materials in it to break down.