RETURNING YOUR BOOTS

All returns are at the customer's expense, excluding faulty products or if the incorrect product was supplied (in these cases Baxter will cover the return postage for standard shipping).

Please send boots back to us in their original unworn condition (when you try them on, please do it on carpet). Items must be in a condition fit for re-sale, this includes all packaging associated with the item. The original shoe box must be returned, wrapped in paper or a satchel. Please do not write directly on the box, stick postage labels directly on the shoe box or use packaging tape directly on the box.

Please include a completed return form and we will exchange or refund the original purchase price less shipping.

Returns take approximately 5 – 7 business days to reach our warehouse.

When will you receive your refund or exchange?
Your refund for the original purchase price less shipping will be processed to your credit card, PayPal or Afterpay account within 5 business days of your boots being received at our warehouse.

Exchanged items will be dispatched within 5 business days of your boots being received at our warehouse.

Important to know

• We will accept returns or exchanges within 30 days of receipt of your order.
• Items purchased online at baxterfootwear.com.au cannot be returned at any of our retail stockists. They must be returned directly to our Goulburn warehouse as outlined above.
• We only accept returns for items purchased at baxterfootwear.com.au
• All items must be received in their original, unworn condition and must include all original packaging or they will be refused.

WARRANTY CLAIMS

Online
If you believe there is a fault with your boots and that you purchased online at www.baxterfootwear.com.au more than 30 days ago then please contact our Customer Service team via enquiries@baxterfootwear.co.au or call us on toll free 1800 026 382. International customers can please call +61 2 48 222 933.

Retail Stockists
If you believe the footwear you have purchased from one of our retail stockists contains a manufacturing fault, please return the footwear to the place of purchase for assessment together with your original purchase receipt. The retail stockist will contact us on your behalf.

Assessment
When boots are received at our warehouse, we will perform an assessment. Warranty for the boot will cover footwear on the following conditions:

• The footwear contains a manufacturing fault that makes the product unsuitable for the purpose for which the boot was intended.
• The footwear has not been subjected fair wear and tear.
• This warranty is void if the footwear is used in a way which causes or has caused damage to them beyond normal wear and tear. This includes, exposing the product to corrosive materials that may cause the materials in it to break down.